FAQs

Why is Darkness Into Light 2020 being cancelled?

Although we originally postponed the May event in the hope that the walk could go ahead in the autumn, the continuing presence of Covid 19 in Ireland and across the world and the possibility of a second wave of the disease has led us to take the decision to cancel Darkness Into Light 2020. The safety of all our volunteers, our supporters and staff is at the heart of this decision.

What if I registered for the 2020 event already?

If you registered for the 2020 event and bought a ticket or tickets for the event, you should receive an email communication about the cancellation with some more information. All those who registered for the event are entitled to a full refund now that the event has been officially cancelled, and there is a button in the email that you can click to inform us that you want a refund. Alternatively you can opt to leave your fees with us as a donation to support our lifesaving suicide prevention services.

Can’t I just email you and let you know that I want a refund?

If you have not received an email from us about the cancellation by 3rd August 2020, please check your SPAM and junkmail folders. If you still cannot find the email, please contact us at info@darknessintolight.ie, and we will be happy to help.

What is the deadline for requesting a refund?

The deadline for requesting a refund is 13th August 2020.

Why is there a deadline for refunds?

We want to make sure that we can direct all funds that are left with us to where they are most needed, and we also want to make sure that our team can properly handle the volume of refund requests and process them as quickly and accurately as possible. In order to facilitate this we will process all refunds during the second half of August, and aim to have all refunds completed by 4th September.

When will I receive my refund?

All refunds should be processed and completed by 4th September.

It’s after September 4th and I still haven’t received my refund. What should I do?

If you requested a refund but have not received it by 4th September please contact us by emailing info@darknessintolight.ie and we will do our best to help.

What will happen if my card has expired/I’ve got a new credit/debit card since I purchased my tickets for Darkness Into Light?

In most cases, the bank will redirect the refund to your new or replacement card. If you do not have a new card, the bank will usually send the refund directly to your bank account.

If neither of those options are available, the bank will return the money to us via our Payment Gateway and we will contact you via email for further action.

I'd like to donate a portion of my registration fee. How can I do this?

If you'd like to donate a portion of your registration fee, please get in touch with our dedicated team by emailing info@darknessintolight.ie or calling us on (01) 541 4746. Alternatively, you can select to avail of a full refund by clicking on the relevant button in the cancellation email we send you, and then making a separate donation of your desired amount at pieta.ie.